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  • Job Opening for Customer Service Executive for the UK Based IT firm in Chandigarh location

Posted on -February 25, 2021

Post – Customer Service Advisor in UK Process

Experience – 1- 4 Years

Salary – 20 to 25k + Cab Facilities

Qualification – Graduate Any

Location – Chandigarh


Working Days:- 6 Days- Mon- to Fri fixed working Days and Sat or Sun working depend on the roster.

Shift:- Rotational shifts – Time Bracket:- 10:30 a.m. IST to 01:30 a.m. IST, 9 hours shift

Holidays: NO INDIAN HOLIDAYS only UK bank holidays

Qualifications
§    Educated to high level
§    Ability to communicate in English fluent (written and verbally)
§    Proficient in the use of computers

Responsibilities

Main duties and tasks

§    Manage central email inboxes appropriately and action inbound emails

§    To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner

§    Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly

§    Maintain system with current information to ensure orders are updated with all communications

§    Ensure requests to supply information to internal and external contacts are completed within the required deadlines

§    Liaise with relevant departments to ensure procedures are followed and goods are dispatched

§    Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision

§    Identify  the  customer’s  requirements  and  respond  to  them

Knowledge and Experience

Essential

Customer service experience in a B2C or B2B environment A track record of working towards and achieving KPI’s

Handling a high volume of inbound and outbound calls as part of a team § Experience of inputting customer information into data systems

§    Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)

§    Ideally experience of transport or logistics in a customer service environment would be an advantage

§    Experience of making outbound and dealing with inbound calls.

Skills

Essential

§    The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.

§    The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed

§    Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)

§    Demonstrate accurate numerical and analytical skills (s)

§    Strong IT skills including Word, Excel, databases and data input, internet/ email

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Interested Candidates are requested to send us their resumes on hr6@tasolutions.in or call us on 9569909808. Also, you may please refer to your friends/colleagues.

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