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Designation:-Sales Representative
Salary range:-30,000/- to 35,000/- p.m.
Location:- Mumbai
responsibilities include:
Managing large amounts of inbound and outbound calls in a timely
manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue
and providing solutions
Job brief
We are looking for a Call Center Representative that will be the liaison
between our company and its current and potential customers. The
successful candidate will be able to accept ownership for effectively
solving customer issues, complaints and inquiries; keeping customer
satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely
manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue
and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the
extra mile
Keep records of all conversations in database in a comprehensible
way
Meet personal/team qualitative and quantitative targets
Requirements
Previous experience in a customer support role
Strong phone and verbal communication skills along with active
listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Graduation – Any specialization.
If interested can forward your updated resume on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.