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  • Hiring for a SIAM Delivery Manager for an IT Company for Mumbai location

Posted on -May 26, 2021

Designation:-  SIAM Delivery Manager

Job Location: Mumbai

Joining: within week or 15 Days

Total Experience –10+ years

Salary:-Hike on CTC

Joining time (week – 15 days).

RESPONSIBILITIES

Job Description:

We are looking for SIAM Delivery Manager in Pune to work in Service Management SIAM services delivery for one of the Manufacturing industry. This person is expected to lead end user services and Infrastructure services areas like  (End user Device management, Hardware Asset management, End user computing, Application operations) for our client from Service management and lead these services end to end through service providers.  

Roles and Responsibilities

Service Manager’s role entails designing, creating and maintaining IT service portfolio and the lifecycle of services in the portfolio. Strives to develop a reliable IT service and improve the existing IT services; focusing on determining and meeting customers’ needs, planning new services, and updating existing ones in line with the best practices. Manages IM services throughout their service lifecycle (from service development to service transition and operation). Manages stakeholder expectations and executes and follows up on end-user satisfaction surveys, Financial Management including invoicing, forecasting, budgeting and recharging for these services.

Responsibilities include but are not necessarily limited to:

·       Lead end user services including (End user Device management, Hardware Asset management, End user computing, Application operations) Service specific Demand Management

·       Enterprise License management

·       Service Lifecycle Management and reporting (Service Design, Service Level Design, Service Level Requirements, Service Delivery, Service Transition)

·       Continuous Service Improvement

·       End to End Ownership from Financial management, vendor management, roadmap & customer satisfaction perspective for Specific end user service components and services.

·       Understanding SIAM Framework, and ensuring that all stakeholders (Including Service Providers) understand it and act according to the SIAM framework.

·       Financial Management – Budgeting, Forecasting, Invoicing, Recharging.

·       Operations Management – Participates in Incidents, Major Incidents, Service Requests, Problem Management as required related to End user services in scope.

·       Communicates (especially) with Customer’s Category Owner to understand service requirements and aligns service with business needs

·       Coordinates and leads customer’s suppliers to follow and improve the performance within acceptable costs and contract limitations.

·       Co-operates – as part of the Customer specific Service Management Office – with other Service Managers, and the SIAM Lead for the customer.

·       Collaborates with Customer specific Service Management office staff especially in the areas of Financial Management, Operations Management, License Management.

We expect you to have:

·       10+ years of overall IT industry experience

·       8+ years of relevant working experience of multi-location and multi supplier environment in end user Services.

·       Experience in Service Integration and Management (SIAM)

·       Deep understanding for Infrastructure services and technologies like ((End user Device management, Hardware Asset management, End user computing, Application operations etc.)

·       End user services technical knowledge to handle critical incident, to evaluate Supplier proposals and estimations, and able to converse in Technical terminologies.

·       Project management experience is an added advantage.

·       Excellent communication skills – written and verbal.

·       Ability to work effectively in multi supplier / collaborative environment. Ability to understand and improve the process continuously.

·       Ability to work with multi location and multi supplier operations, Excellent leadership skills to lead multi cultured multi location teams.

·       Strong negotiation and influencing skills. Ability to think and act in stable manner during emergency situations. Ability to involve people from all the suppliers to get coordination and cooperation all the time.

·       Ability to handle ambiguities & uncertainties and pave the way through it to bring more clarity.

As a person you are:

·       Proactive and professional in your work

·       Self-motivated person, having sense of ownership, responsibility and objectivity, getting things done attitude.

·       Able to see the big picture without forgetting details and capable to communicate it clearly

·       Honest & ethical

·       Independent but also a good team player, who is willing to work in multi-cultural set up

                            ·       Willing to learn and grow & work in a highly complex environment

 # SIAM,#Hiring,#Vacancy,#Mumbai,#Mumbai_Hiring,#SIAM_Manager


Interested candidates kindly forward your updated CV on hr5@tasolutions.in with your current and expected CTC or call on 8427933492 if interested. We will really appreciate if you forward this position to your colleagues or Friends 

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