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  • USTOMER SERVICE EXECUTIVE (ENGLISH & HINDI)

  • Posted on -May 25, 2017

Designation: USTOMER SERVICE EXECUTIVE (ENGLISH & HINDI)

Exp:- 0-1Years
Salary:- 10K -15K PM
Location:- Panchkula
Job Description
o Answer calls, Live Chat & Emails professionally to provide information about products and services, resolve issues & set exemplary standards of service.

o Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.

o Process withdrawal requests, complete KYC & create/complete Zoho task tickets.

o Follow up to ensure that appropriate and timely actions are taken on customers’ requests.

o Refer unresolved customer grievances or special requests to designated departments for further investigation.

o Make outbound phone calls to maximize sale/deposit conversion.

Key Skills

o Extremely good oral communications skills in English and Hindi

o Basic MS Excel, word and email skills

o Ability to listen & solve customer issues

o Good interpersonal and writing skills

o Ability to handle pressure

Qualification
o Graduation

o 2 Years experience in CS or with Zoho CS & CRM (or equivalent) tools

o Experience in the skill based gaming industry a plus

Please note We do not charge anything from the Candidates nor any deductions in the 1st month Salary. “We Just Provide JOBS”

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