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  • Urgent Opening for CS Advisor/Customer Service Advisor in Chandigarh

Posted on -July 29, 2016

Designation : CS Advisor / Customer Service Advisor
Experience – 2 to 4 yrs
Salary – 1 lakhs to 3.5 lakhs
Location – Chandigarh
No. Of opening : 4

Job Description:-
-To provide customer service support to a fast paced home delivery depot in arranging delivery dates for orders to be delivered to the end customer.
-To handle outbound and inbound
-Online Live chat to meet and surpass customer service levels
-Responses to SMS and emails
-Manage central email inboxes appropriately and action inbound emails
-To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner
-Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly
-Maintain system with current information to ensure orders are updated with all communications
-Ensure requests to supply information to internal and external contacts are completed within the required deadlines
-Liaise with relevant departments to ensure procedures are followed and goods are dispatched
-Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision
-Identify the customer’s requirements and respond to them
-Complete additional ad-hoc tasks as required

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