Designation – Team Leader
Experience – 3 to 5 Years as TL in Outbound Card/Insurance Process
Salary – Hike On Current
Location – Panchkula
Gender – Male
Timings – 6:00 PM to 3:00 AM from Monday to Friday.

Eligibility:

* Graduate from any stream

* Good Comm. Skills.

* Min 2+ year of Exp. as TL from Outbound(Cards/Insurance) process.

* Good analytical skills in English

* Time Management

* Ability to work under pressure and promote a healthy team environment.

Roles & Responsibilities:

* Manage a large and diverse team of CSAs working towards pre-defined targets

* Responsible for maintaining discipline and absenteeism of team on the floor

* Responsible for staff retention within the team

* Ensure prompt and accurate service and achievement of targets

* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently

* To identify training / coaching needs of the team members and provide the same to the Manager

* To assist new members of the team by updating knowledge & bridge process gaps

* Be directly responsible towards fostering the development of team by motivating them

* To ensure team achieve productivity and quality roster adherence

* Ensure the professional and ethical conduct of team members

* Accountable for smooth flow of operations

* Coordination between Managers and Team Members

* Abide by companies and clients Information Security policies.

Interested candidates kindly forward your updated CV on [email protected] with your current and expected CTC or call on 9041149494 if not interested we will really appreciate if u forward this position to your colleagues or Friends.