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Designation – Team Leader
Experience – 3 to 5 Years as TL in Outbound Card/Insurance Process
Salary – Hike On Current
Location – Panchkula
Gender – Male
Timings – 6:00 PM to 3:00 AM from Monday to Friday.
* Graduate from any stream
* Good Comm. Skills.
* Min 2+ year of Exp. as TL from Outbound(Cards/Insurance) process.
* Good analytical skills in English
* Time Management
* Ability to work under pressure and promote a healthy team environment.
Roles & Responsibilities:
* Manage a large and diverse team of CSAs working towards pre-defined targets
* Responsible for maintaining discipline and absenteeism of team on the floor
* Responsible for staff retention within the team
* Ensure prompt and accurate service and achievement of targets
* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
* To identify training / coaching needs of the team members and provide the same to the Manager
* To assist new members of the team by updating knowledge & bridge process gaps
* Be directly responsible towards fostering the development of team by motivating them
* To ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.
Interested candidates kindly forward your updated CV on email@example.com with your current and expected CTC or call on 9041149494 if not interested we will really appreciate if u forward this position to your colleagues or Friends.