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  • Job opening for Female Customer Service Advisor in UK Process in Chandigarh

  • Posted on -November 5, 2016

Post – Female Customer Service Advisor in UK Process
Experience – 1+ Yrs
Salary – 20 to 25k & Negotiable + Cab Facilities
Qualification – Graduate Any
10 Positions

Working Time –
Shift A-1030 AM – 7:30 PM(Summer) 1130AM to 8:30PM(winter)/ Shift B- 3:30 PM- 1 :30 AM(Summer & Winter) for Saturday & Sunday (1:30pm to 1030PM)

Responsibilities

Main duties and tasks
§ Manage central email inboxes appropriately and action inbound emails

§ To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner

§ Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly

§ Maintain system with current information to ensure orders are updated with all communications

§ Ensure requests to supply information to internal and external contacts are completed within the required deadlines

§ Liaise with relevant departments to ensure procedures are followed and goods are dispatched

§ Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision

§ Identify the customer’s requirements and respond to them

Knowledge and Experience

Essential

Customer service experience in a B2C or B2B environment A track record of working towards and achieving KPI’s

Handling a high volume of inbound and outbound calls as part of a team § Experience of inputting customer information into data systems

§ Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)

§ Ideally experience of transport or logistics in a customer service environment would be an advantage

§ Experience of making outbound and dealing with inbound calls.

Skills

Essential

§ The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.

§ The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed

§ Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)

§ Demonstrate accurate numerical and analytical skills (s)

§ Strong IT skills including Word, Excel, databases and data input, internet/ email

Qualifications
§ Educated to high level

§ Ability to communicate in English fluent (written and verbally)

§ Proficient in the use of computers

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