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Our Client has following requirement –
Process: International Process – Voice Customer Support.
Designation : Customer Service Associate/Sr. CSA -(Technical / Non-Technical).
Functional Area : ITES , BPO , KPO , LPO , Customer Service
Salary: 18K to 30K – Depending on candidates experience & skills.
Roles & Responsibilities:
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Verification of Customer information.
Follow escalation procedures for issues uncontrollable at CSA level – Escalation for Sr. CSA.
Implement feedback given during monitoring sessions by QA / Team Leads
Appropriate documentation on client CRM
Ensuring data security – proprietary data of customers
Meeting SLA & KPI.
Shift Window:-9 hrs (US Shifts)
Min 12 months of experience in an international BPO is required.
Banking customer service experience would be an added advantage.
Typing Skills ( 25 wpm with 90% accuracy).
Excellent communication skills
Excellent computer/ internet navigation skills.
Problem analysis and solving
Benefits & Compensation:-
6 Days working with fix off.
Compensation Best in the industry with good Benefit Plans.
Group Medi claim Policy.
Home pick and drop + Meal.
Opportunity for fast track career growth.
International standard facility.
Recreational activities and cultural programs.
PLEASE REPLY WITH YOUR CV ON firstname.lastname@example.org.
KINDLY REFER YOUR FRIENDS / COLLEAGUES FOR THIS JOB.
We do not charge any fees from the Candidates nor any deductions in the 1st month Salary.We are Best Job Consultancy in Gurgaon Delhi. We Just provide jobs to the deserving and eligible candidates.
ITES, BPO, KPO, LPO, Customer Service, International, Inbound, Gurugram, Gurgaon